Frequently Asked Questions

 
HOW CAN I CONTACT ADRENALINE?

Call 800-579-8932, local 714-288-2012, or email us at info@adrenalinebikes.com

WHAT IS YOUR RETAIL STORE ADDRESS?

366 South Tustin, Orange CA 92866

HOW ARE BIKES SHIPPED?

Your new bike is expertly assembled, tuned, and test ridden in our parking lot. We then remove the front wheel, pull out the seat post, and unbolt the front plate of the handlebar stem. Next we use copious amounts of thick bubble wrap and numerous multi-shaped cardboard inserts inside of the shipping box to make the bike impervious to damage in shipment. When your bike arrives, simply insert and tighten the seat post, reattach the stem face plate, and put the front wheel back on. Your bike will then be finely tuned and maintenance free due to pre-stretched cables, stress-relieved and double-tensioned spokes, and perfectly adjusted derailleurs and brakes.

WILL I NEED A BIKE SHOP TO TUNE MY BIKE?

No. In fact, several times over the years, buyers have received a bike and mistakenly believed that special adjustments were needed. Without contacting us, they took the bike to the local bike shop, which invariably agreed that the bike ‘needed work’ and charged from $20 to $150 to correct ‘the problem.’ Don't let this happen to you. Virtually every issue that we have ever been contacted about has been of the misunderstood and/or easily corrected type. (Usually requiring no tools or skill). If you are not 100% happy with any purchase, always call us at 800-579-8932. We will not be held responsible for bike shop 'adjustments.'

IS MY SATISFACTION GUARANTEED?

If you are not satisfied with any item purchased from us, you may return it for replacement, exchange, or a refund (Your choice) within 30 days. Returns must be in new condition (unused/uninstalled), and in original packaging. Returns are not allowed on videos, labor, food, special ordered items, shipping, and closeout items. Bikes in new condition can be exchanged for any other model we sell within 30 days. (Some exclusions apply, such as some XL or XS frames, custom painted frames, etc. Ask for details at time of purchase.) All returns require a call to us first. We will provide a return authorization number which must be written on the outside of the package. Packages sent without R.A. numbers will be refused.


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